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Thank You Letter
We’re always so honored and happy to be here for all of our extraordinary customers and Arteza family members! We love each and every one of our customers and want to be as helpful as we can whenever you need anything.
One of the biggest reasons we’re able to do this is thanks to our incredible customer support team. Our support team members are always working hard to make sure all of your questions are answered as quickly as possible. They’re available 24/7 to help you with your projects, cheer you on and share their love of art with you. 💕 Every single team member is genuinely excited about what you’re working on and eager to make your experience with Arteza the best one possible. This team is such a huge part of what we do here at Arteza and we can’t express how much we appreciate them. We wanted to take a moment to praise all of our team support specialists with an open thank you letter to the entire team:
Arteza is truly blessed to have amazing employees like you! Your care and kindness brighten everyone’s mood and we couldn’t imagine a day without you. We cannot thank you enough for being such a huge part of the entire Arteza family’s creative journey. We guess the best way to sum up our feelings is, you rock!
This month, we spoke with some of the best members of the support team to discuss what it’s like at Arteza and what they love most about their role. Check out what they had to say!
Meet Some of Our Amazing Team Members!
Marilyn Lebolo
What does it mean to be a good support specialist?
I believe that being a good support specialist is all about serving those around you. People like to feel good, and it's a really fulfilling feeling to know you made a difference in someone else's day.
What qualities or traits do you think are important for someone on your team?
I think, in addition to hard work, accountability and reliability, anyone joining the team should be happy just being themselves. We're so lucky to work with a company that allows us to showcase what makes us unique, so why not take advantage?! 🥰
What do you love most about our Arteza family?
I love, love, love how different we are from one another. That room to be creative and think outside of the box is what has allowed us to be so successful and to incorporate some really great ideas! It's what makes coming into work feel like home away from home.
Alfredo Prieto
What is the most difficult or tricky part of your day?
The most difficult part of the day comes when I'm unable to find a solution that can leave a customer satisfied as there are unforeseen circumstances but It's best to smile and laugh no matter what. Although what has passed may have been difficult we learn and grow to be better and stronger for when the time arrives again. The tricky parts are honestly my favorites as it's almost like a puzzle you want to solve.
Do you personally make art and use Arteza supplies?
Yes, I even have a personal favorite being our EverBlend Markers which are truly fantastic to use and have some pieces. Many of my art pieces can be found at AutumnNeverFalls on Instagram. Sometime soon you'll even see a tale of a tiny jun-bug and wondrous beings along his quest.
What has been your favorite story or experience you had while you’ve been working here at Arteza?
My personal favorite experience is introducing myself to everyone, as chicken alfredo is a wonderful dish to each for dinner. I've never failed to hear a person laugh upon the examples I give to recall my name. 😁
Myrlen Jean Pierre
What is the most difficult or tricky part of your day?
The most difficult or tricky part of my day is staying up until 6:30 am especially when I run out of coffee. ☕
What has been your favorite story or experience you had while you’ve been working here at Arteza?
My favorite experience has been having the opportunity to try so many of the different products that we have to offer. They're awesome!
David Weigel
What does it mean to be a good support specialist?
I believe to be a great support specialist we should be attentive and be able to assist our customers with anything they may need from start to finish.
What do you love most about our Arteza family?
I love the fact that we're all here for one another on a human to human level. We share our interests with one another, we motivate each other to be our best. It's just a great group of people here to ensure our customers are happy day in and day out.
Jessica Curcio
What does it mean to be a good support specialist?
Being a good support specialist means you do everything possible to take care of the customer and their concerns/needs. If you don’t know the answer, you find out and do everything within your power to help. You listen to, care about, and advocate for your customers, and this shines through in every interaction. You go above and beyond to help your team and family.
Do you personally make art and use Arteza supplies?
I LOVE making art! I typically make acrylic landscapes, though I am in love with Arteza’s pouring paints. I recently tried our metallic acrylics and am waiting for the premium set – they are awesome. The Twi-markers also bring me a lot of joy to color with.
What has been your favorite story or experience had while working here at Arteza?
So it’s still in the works, but we had a customer named Rosalie share a BEAUTIFUL piece of artwork she made with our fine paint brushes. She mentioned in her email to us that she uses orange paint as the base in all of her paintings – so in collaboration with Leadership, we are sending her a BUNCH of orange paint to use in her work, as a thank you for being so awesome! She hasn’t received them yet, but knowing how much joy I’m sure this will bring her in return for being a part of our family makes me so happy.
Justin Margerum
What does it mean to be a good support specialist?
Being human and genuine. Customers really appreciate the personalization added into a conversation when helping them.
What qualities or traits do you think are important for someone on your team?
Confidence and empathy. Confidence in knowing that you have all the capabilities to create a delightful experience for each customer you engage with. Empathy, to really understand our customers needs to best help them and make them feel a part of the Arteza family. We're essentially one voice speaking as Arteza, but individually we're each unique and bring a WOW factor to the easel.
We're Always Here for You
These team members were all chosen for their outstanding work by our support team leaders. They show exceptional dedication to each and every interaction they have with our Arteza family. Whether it’s through a phone call or on social media, they are constantly upholding our most important values.
If you ever need anything at all, please don’t hesitate to reach out to our loving support team. Whether you need advice on your next project or want to express your love for art, our team is here for you. They’ll be happy to answer any questions you have and help with everything that they can.
18 comments
Hey, Gavin! We’re absolutely overjoyed to hear that our fellow Artezans are able to help make things right for you and your future masterpieces so quickly! Being there for our artists is what we’re all about.
The chat system with your customer service team is AMAZING! Whenever I go to another website I wish that they had people like you do. Your customer service team is so helpful and I’ve never seen better. The best part is they answer immediately instead of some other websites that take 48 hours, or sometimes don’t even answer.
Hey there, Denise. Thank you for the wonderful review and reaching out so we correct this for you! We’re beyond thrilled you’re happy with the service experience we aim for. It’s truly a pleasure to be here for a fellow artist. If you ever need anything at all, we’re just a chat, or an email away! :)
Your customer support team via the website chat function is amazing. I had two orders have shipping problems and they corrected them super fast. I have needed help with using my rewards coupons and the customer support reps are always super patient and come up with a solution. I have even used the chat feature to ask product questions when deciding on purchases. They are really fast, always helpful, patient, informative, and so nice. Truly the best customer service response team I have come across online or on the phone. I stopped ordering my art supplies and my kids’ art supplies on Amazon or Michael’s because ya’ll are so awesome. And we go through a lot of art supplies around here. Keep up the fabulous work because it is much appreciated.
Hey there, Becky! We’re beyond thrilled you’re happy with your supplies and the service we aim for. While we don’t offer samples at this time, if you’re interested in collaborating with us feel free to email us at Collaboration@Arteza.com with your social media handles and a brief description about yourself. Should our team decide to move forward with your submission, you’ll receive an email back with further information. We look forward to hearing from you!