Frequently Asked Questions

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Frequently Asked Questions

To help you save time, we’ve gathered our frequently asked questions. Search here for an instant answer. Whether you have a question about the status of your order, or you’d like information about our return policy, we’ve got it covered. Whatever your question, we’re always here to help.

Ordering and account settings

Select the “Add to Cart” button and review and confirm your order details and item(s) before placing the order. If you’d like assistance in placing your order, you can always call us at +1(888) 905-0706. Hours of operation are 6 am - 10:30 pm ET Monday - Friday.

If your order has been placed and the billing information is incorrect, you won’t be able to change this on your order. Please call us at +1(888) 905-0706 and we will be able to assist you. Hours of operation are 6 am - 10:30 pm ET Monday - Friday.
If the order has not been completed and changes need to be made, you will be able to update the information on your account.

Shipping addresses cannot be changed once the order is placed. We highly suggest double-checking your address before placing your order. Please call us at +1(888) 905-0706 for further assistance. Hours of operation are 6 am - 10:30 pm ET Monday - Friday.
If the order hasn’t been completed, please feel free to update the information in your account.

You can change the email address in your account settings "Account" > "Profile". Feel free to contact our customer service department at +1(888) 905-0706 for further assistance. Hours of operation are 6 am - 10:30 pm ET Monday - Friday.

Payment

You will be charged in compliance with state law. If the state your purchase is being shipped to requires sales tax, it will be reflected on your invoice at checkout. If you're shopping on behalf of a nonprofit organization, please first email a copy of your tax-exempt form to help@arteza.com with the subject line: ORGANIZATION NAME Tax Exempt Form. Then, call +1(888) 905-0706 to set up your account with a Customer Service Representative. Hours of operation are 6 am - 10:30 pm ET Monday - Friday.

We accept all major credit cards, PayPal, AfterPay, Google Pay, gift cards, and store credits issued by Arteza.

We issue refunds immediately, however it is up to your banking institution as to when funds are made available, which is usually within 3-5 business days.

Shipping

For orders under $29, shipping fee will be $4.95. For orders $29 or more, shipping is free.

Shipping takes 5-7 days.

Arteza® now offers Express Shipping for the majority of products depending on your location and cart value (must have reached or exceeded the free shipping threshold of $29). For everything else, Arteza® offers standard shipping (5-7 days) for all US orders.

Orders can take up to 24 hours to ship from the time of purchase. Currently, we are unable to ship orders to Alaska, Hawaii, Puerto Rico, US Virgin Islands, and all US PO Boxes

We have several warehouses within the US. Your order will ship from the one with the available inventory closest to you.

We’re able to ship within the continental USA. For orders in the UK, we ask you to visit arteza.co.uk

We’re unable to ship to P.O. Boxes, Alaska, Hawaii, U.S. Virgin Islands, Puerto Rico, and Canada at this time.
We’re only able to ship within the continental USA.

Our representatives are available to assist you in the event your package is lost. Email help@arteza.com or chat/call us and our customer service representatives will sort it out as quickly as possible.

Here at Arteza, we have 100% customer satisfaction guaranteed! Please feel free to contact us at help@arteza.com, call us at +1(888) 905-076 or chat us. Our customer service representatives are here Monday - Friday from 6 am - 10:30 pm ET. We will be happy to help.

We ship via UPS, USPS, FEDEX, DHL, and Lasership.

Products

Everblend Art Markers: For best results, we recommend using marker paper. There are many different papers that can be used with the EverBlend Art Markers and each paper yields different results. We recommend trying out different types of paper to see what works best for your art style.
Real Brush Pens: It's important to use Real Brush Pens on high-quality watercolor paper. Thin sketch paper will absorb the ink and will not blend. Our line of watercolor pads work well with Real Brush Pens.
Professional Colored Pencils: We recommend our Drawing and Sketch Pads.
Professional Watercolor Pencils: We recommend our Expert Watercolor Paper.
TwiMarkers: We recommend using drawing, sketching or mixed media pads (preferably 68lb or higher to prevent bleed-through).
Acrylic Paint: These may be used on multiple surfaces, such as stretched canvases, wood, metal, plastic, etc.
Inkonic Fineliner Pens: We recommend using drawing or sketch paper.

For rocks, we recommend using our Outdoor Acrylic Paint, Permanent Markers or Paint Markers.

You can use our acrylics, oil paints, and fabric paints on leather.

Our Self Adhesive Vinyl is removable. However, it is durable and will not budge until you decide to remove it. It’s well suited for indoor and outdoor use, and while it is water-resistant and dishwasher safe, it is not designed for constant water exposure. Therefore, we do recommend hand-washing dishes with designs, as it will prolong the life of the vinyl.

Many of our products are non-toxic and all meet the requirements of ASTM D4236

No, Arteza does not test on animals.

Arteza Rewards

Signing up is easy!
Simply create an account by Arteza Club — Arteza.co.uk or Rewards — Arteza.com and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive rewards points for each purchase, that can then be redeemed towards the cost of future purchases.
You also earn points for Refer a Friend, e.g. sharing with friends, following us on social media, leaving product reviews, and are even gifted with bonus points just for having a birthday! You can view the full list of perks on our rewards page.

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page Arteza Club — Arteza.co.uk or Rewards — Arteza.com.

You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!

Contact customer service by emailing help@arteza.com and our team will be happy to assist you with merging your accounts.

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the Arteza Club — Arteza.co.uk or Rewards — Arteza.com to get started.

Exchanging your points for great rewards couldn't be easier! Simply visit the Arteza Club — Arteza.co.uk or Rewards — Arteza.com to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.

As a Creator you will earn 1 point for every $1 dollar spent , e.g. 100 points = $5 dollar.
Higher tiers in the VIP tier program earn more points at a quicker rate, but 100 points always = $5 dollar. For Example, as a Artezan, you will earn 1.5 points for every dollar you spend. So, if you spend $150, you'll earn 150 points = $1.50 dollars.

For starters- each member gets a reward just for joining our rewards program. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, or like us on Facebook. Access all the ways to earn under the Arteza Club — Arteza.co.uk or Rewards — Arteza.com on the rewards page.

Nope! That’s the best part about being a rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back into your rewards account.

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded on your credit card and the $10 reward credit will be deposited back into your rewards account.

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc

Your VIP tier is determined by the amount you spend in a calendar year (Ex. Jan 1, 2020 – Dec 31, 2020).
To reach:
Artezan, you must spend $200 during a calendar year

When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.

As a VIP Club Creator or Artezan member, you will receive select sale emails ahead of the general public so you get first dibs on all the best sale styles!

When your total points cross a tier threshold you will receive an email welcoming you into the new Arezan tier.

Add your birthday under ways to earn points on the Arteza Club — Arteza.co.uk or Rewards — Arteza.com. On your birthday we will send you a special discount code via email valid for 30 days from the date of your b-day!
*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.

Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed in to your account.
Once you get to the checkout screen you will see your total available Rewards points in a drop down selection. To use your rewards, select the points redemption bar to select the number of points you would like to redeem on the order you are placing, then continue with the check out process. To redeem all available Rewards scroll the bar all the way to the bottom. You can only select a max of 800 points to use in one transaction. However you can break out into multiple transactions if you decide to use more points.
You must have a minimum balance of at least 100+ points each time you would like to make a redemption, and points must be redeemed in increments of 100,200,400 and 800.

Arteza® Autoship and Save

The Arteza® Autoship & Save program lets you schedule regular deliveries of your favorite Arteza® products with a 5% discount off every qualifying product. Participating in this program will save you time and money when stocking up on all your favorite Arteza® products.

Simply choose any eligible Arteza® Autoship & Save product(s) and select the Autoship & Save option on the product page or in the shopping cart.
Eligible Arteza® products will be marked with the autoship and save logo for easy identification.

There's no membership or subscription fee, and you can cancel at any time.

Log into your account and click on SUBSCRIPTIONS. Select the MANAGE button next to the Autoship & Save subscription you would like to modify. Then click on CHANGE PAYMENT METHOD to either select from an existing saved credit card or save a new one under the PAYMENT METHODS tab.

Log into your account and click on SUBSCRIPTIONS. Select the MANAGE button next to the Autoship & Save subscription you would like to modify. Then click on CHANGE SHIPPING ADDRESS to either select from an existing saved shipping address or save a new address under the SHIPPING ADDRESS tab. Please keep in mind that each subscription can have a unique shipping address associated with it. Additionally, subscription details are separate from your overall website profile. So, edits to your profile information will not modify your subscription(s) information and vice versa.

Your chosen payment method will be charged on the day your Autoship & Save order is processed. When logged into your account, your next Autoship & Save order date can be found next to each Autoship & Save subscription under the SUBSCRIPTION tab.

Product prices can fluctuate from time to time. Three days before your next Autoship & Save order date, we’ll send you an email reminder that includes the then current prices for the products in your order. Also, the most up-to-date prices can always be found inside of your account next to each Autoship & Save subscription.

Log into your account and click on SUBSCRIPTIONS. Select the MANAGE button next to the Autoship & Save subscription you would like to modify. Then click on SKIP NEXT ORDER. Once skipped, the Next Order Date will be updated to the following scheduled order date based on your frequency settings.

Your subscription will remain in effect until it is Cancelled. You can cancel at any time. Log into your account and click on SUBSCRIPTIONS. Select the MANAGE button next to the Autoship & Save subscription you would like to modify. Then click on CANCEL SUBSCRIPTION. Once the cancellation is completed, that subscription will now appear under YOUR INACTIVE SUBSCRIPTIONS.
If you reactivate a cancelled subscription, the discount applied to the newly reactivated subscription product may not be the same discount as what was in effect at the time of cancellation. Current Autoship & Save program terms will apply at the time a subscription is reactivated.

Log into your account and click on SUBSCRIPTIONS. Select the MANAGE button next to the Autoship & Save subscription you would like to modify. Then click on CHANGE NEXT ORDER DATE. From there, select a new Next Order Date. Your next order will be processed based on your current frequency settings and the new Next Order Date you’ve selected. These changes may be made by 12:59 PM UTC on your current Order Date

Log into your account and click on SUBSCRIPTIONS. Select the MANAGE button next to the Autoship & Save subscription you would like to modify. Then click on CHANGE FREQUENCY. From there, select a new frequency option. Please note that the new frequency option will be applied to the following order date and will not affect your current Next Order Date. In situations where you may need a product sooner, you make a one-time purchase of the product without the Autoship & Save discount.

Log into your account and click on SUBSCRIPTIONS. Locate the Autoship & Save product you would like to modify and click on either the “+” or “-“ sign next to the quantity shown. You will have until 12:59 PM UTC on the order processing date to make any changes.

If your Autoship & Save product is out of stock at the time your order is set to be processed, you will receive an email notification. That Autoship & Save subscription order will be skipped; however, you will have the option to choose a replacement product and/or sign up to receive an email notification once your product is back in stock.

If your payment method fails, your shipping address is invalid, or a system error occurs at the time we attempt to process your order, you will receive an email notification describing the error and your current order will be skipped. If your payment method or shipping address is invalid, you will be able to update these by going inside of your account and selecting the MANAGE button for the Autoship & Save subscription that encountered the problem.

If the price of the Autoship & Save subscription product increases or decreases, the customer will receive whatever the current price of the product is on the date the order is processed. The most up- to-date subscription product price can also be found inside of your account next to each subscription.

If you pause an Autoship & Save subscription, that subscription will display a status of PAUSED. You will not receive any future orders of that subscription until you reactivate that subscription. If the customer reactivates the subscription, then the frequency and next order date will start over from the date the customer reactivated the subscription.

Please review our Return Policy here.

Returns and Refunds

We have a 30-day 100% satisfaction guaranteed return policy. Simply return your unused item(s) in its original packaging and we will refund your total amount.

You’ll receive a refund back to your original payment method when you ship your item back. Returns must be processed within 30 days from the date your order was received to be eligible for a refund.

Please contact us at help@arteza.com or call us at +1(888) 905-0706 or chat us, and one of our customer service representatives will be able to assist. Hours of operation are 6 am - 10:30 pm ET Monday - Friday.

We will offer you a store credit that can be used on future purchases.

Please contact the site you originally purchased your item(s) from to initiate the return process.

Collaboration/Sponsoring

We’re proud to support artists in every stage of their creative journey. Though we are constantly growing and eager to collaborate with creative individuals, we consider sponsorships and collaborations on a case-by-case basis. In order for a group/organization to be considered, please contact us via email at brandambassador@arteza.com. Provide the organization name and contact details as well as your request. Once submitted and reviewed, we will contact you directly.

You can send an inquiry by emailing us at brandambassador@arteza.com. Please let us know what products you are interested in. Also, include links to your social media profiles, and tell us a little bit about yourself and explain how your personal brand aligns with Arteza’s community of creatives.

Contact us via email at brandambassador@arteza.com, provide links to your work (Instagram, YouTube) and present a short idea of the article topic. Once submitted and reviewed, we will contact you. If you are picked, then we will send the requirements for the article.

The primary difference between collaborating with Arteza under the Sponsorship Program and being an Arteza Affiliate is that under the Affiliate Program you will be able to earn commissions for items purchased using the Affiliate link provided. To receive an affiliate link, apply below: https://arteza.com/pages/affiliates.
Individuals that are chosen for our Sponsorship Program will receive products for testing and review after applying.

To apply to our Sponsorship Program, send us an email via brandambassador@arteza.com and include your name, social media handles, and any other information you feel would assist in collaborating with each other.
Please note, we receive a large number of requests for sponsorships. We do our best to pick potential sponsors who show great potential for reaching inspiring artists.