To help you save time, we’ve gathered our frequently asked questions. Search here for an instant answer. Whether you have a question about the status of your order, or you’d like information about our return policy, we’ve got it covered. Whatever your question, we’re always here to help.
If the order has not been completed and changes need to be made, you will be able to update the information on your account.
If the order hasn’t been completed, please feel free to update the information in your account.
Orders can take up to 24 hours to ship from the time of purchase. Currently, we are unable to ship orders to Alaska, Hawaii, Puerto Rico, US Virgin Islands, and all US PO Boxes.
We’re only able to ship within the continental USA.
Real Brush Pens: It's important to use Real Brush Pens on high-quality watercolor paper. Thin sketch paper will absorb the ink and will not blend. Our line of watercolor pads work well with Real Brush Pens.
Professional Colored Pencils: We recommend our Drawing and Sketch Pads.
Professional Watercolor Pencils: We recommend our Expert Watercolor Paper.
TwiMarkers: We recommend using drawing, sketching or mixed media pads (preferably 68lb or higher to prevent bleed-through).
Acrylic Paint: These may be used on multiple surfaces, such as stretched canvases, wood, metal, plastic, etc.
Inkonic Fineliner Pens: We recommend using drawing or sketch paper.
Arteza® Autoship and Save
Eligible Arteza® products will be marked with the autoship and save logo for easy identification.
If you reactivate a cancelled subscription, the discount applied to the newly reactivated subscription product may not be the same discount as what was in effect at the time of cancellation. Current Autoship & Save program terms will apply at the time a subscription is reactivated.
Individuals that are chosen for our Sponsorship Program will receive products for testing and review after applying.
Please note, we receive a large number of requests for sponsorships. We do our best to pick potential sponsors who show great potential for reaching inspiring artists.