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A special message from the CEO of Arteza to our community

A special message from the CEO of Arteza to our community

letter

At Arteza, we’re not just a business, we are humans.

We are artists, designers, musicians, and creators just like you. This is an unprecedented time in our history and like you, we have taken measures to safeguard our teams by working remotely from our respective homes. That includes our beloved Customer Service team that continues to be available to you 24/7, taking care of you on our social media, email and chat channels.

Our virtual doors remain open and we are fully operational. Thankfully, our teams are able to continue shipping products all around the world. It has been a particular honor and delight for us to see the crafts, masterpieces and family projects that you have created with Arteza products that you have shared with us online. We love to see them! It boosts us all when we see the fun and creativity, so please keep them coming!

As fellow creators, we know that art is about the journey. It is a privilege for us to provide the tools – you will continue to steer the way.

Be safe and please stay in touch.

Best Regards,

Brenda Freeman

CEO, Arteza Art Supplies

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27 comments

Awww, the pleasure is all ours! We’re happy to be here for all of our fellow artists!

Arteza

Hey there Karl,

We’re so sorry about this! We’ll definitely pass this on to my team to consider adding the Pale Peach – A9426 to our Single Colour Packs of 4. In the meantime, we’ll send an email to you to provide more information that may be of help. Please look forward to it!

Sincerely,
Arteza Team

Karl

Omg! I was not expecting this outcome. It made my year! Thank you so much! 🥺 defo best customer experience EVER.

Karl Fearnsides

Hello,

I was wondering if you could help. I have previously purchased a large 120 pack of everblend markers which are amazing btw. The only issue was skin tones. So I purchased the 36 pack again these were amazing. On numerous occasions I have purchased the individual 4 packs.

Here’s where my dilemma comes in! I run out of the one pen I have ‘pale peach – A9426. So assuming it was from the skin tone pack I purchased another! To only find I should have done some digging as the colour wasn’t there! I was gutted.

To search to find out this isn’t done individually and only in the pack of 120 colours. I’m gutted!

Is there any way this colour colour be put in the 4 same colour packs.

From one artist to another 💚 please help!

Karl Fearnsides

A shaky hand can add a new element to your pieces! Don’t let it discourage you from creating!

Arteza

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