Skip to content
A special message from the CEO of Arteza to our community

A special message from the CEO of Arteza to our community

letter

At Arteza, we’re not just a business, we are humans.

We are artists, designers, musicians, and creators just like you. This is an unprecedented time in our history and like you, we have taken measures to safeguard our teams by working remotely from our respective homes. That includes our beloved Customer Service team that continues to be available to you 24/7, taking care of you on our social media, email and chat channels.

Our virtual doors remain open and we are fully operational. Thankfully, our teams are able to continue shipping products all around the world. It has been a particular honor and delight for us to see the crafts, masterpieces and family projects that you have created with Arteza products that you have shared with us online. We love to see them! It boosts us all when we see the fun and creativity, so please keep them coming!

As fellow creators, we know that art is about the journey. It is a privilege for us to provide the tools – you will continue to steer the way.

Be safe and please stay in touch.

Best Regards,

Brenda Freeman

CEO, Arteza Art Supplies

Previous article Draw These Wild Flowers Using Best-Selling Arteza Products

Comments

Arteza - April 28, 2022

Awww, the pleasure is all ours! We’re happy to be here for all of our fellow artists!

Karl - April 28, 2022

Hey there Karl,

We’re so sorry about this! We’ll definitely pass this on to my team to consider adding the Pale Peach – A9426 to our Single Colour Packs of 4. In the meantime, we’ll send an email to you to provide more information that may be of help. Please look forward to it!

Sincerely,
Arteza Team

Karl Fearnsides - April 28, 2022

Omg! I was not expecting this outcome. It made my year! Thank you so much! 🥺 defo best customer experience EVER.

Karl Fearnsides - April 28, 2022

Hello,

I was wondering if you could help. I have previously purchased a large 120 pack of everblend markers which are amazing btw. The only issue was skin tones. So I purchased the 36 pack again these were amazing. On numerous occasions I have purchased the individual 4 packs.

Here’s where my dilemma comes in! I run out of the one pen I have ‘pale peach – A9426. So assuming it was from the skin tone pack I purchased another! To only find I should have done some digging as the colour wasn’t there! I was gutted.

To search to find out this isn’t done individually and only in the pack of 120 colours. I’m gutted!

Is there any way this colour colour be put in the 4 same colour packs.

From one artist to another 💚 please help!

Arteza - April 28, 2022

A shaky hand can add a new element to your pieces! Don’t let it discourage you from creating!

Sandra - April 28, 2022

I’m a senior+ I’ve alway loved art..and interest in lesson, but with the years my (hand) steadiness has become a Little shaky…

Carmen I Ortiz - April 28, 2022

I don’t need much sleep, so I send email at all hours of the night. I have to say how surpised I was to keep getting back responses so soon after. I guess people there don’t sleep much either. Never has happened with other companies. Keep up the good work and please they can respond during regular working hours. lol

Jaden - April 28, 2022

You all do An amazing job!!!! Thank you so much for helping me when I was panicking and could’t find my markers I ordered. Cudtomer Service was so kind! I hope you all stay safe and well:)

Arteza - April 28, 2022

Thank you so much for your kind words! We’re absolutely overjoyed to hear that a fellow Artezan was able to help ensure that your markers arrived safely. Please know that we’re always here for you, no matter what.

Arteza - April 28, 2022

Hey there, Mike! Thank you so much for your love and support. We wouldn’t be where we are today without it, and if you ever need anything at all, please don’t hesitate to reach out.

Leave a comment

Comments must be approved before appearing

* Required fields